CANCELLATION & REFUND POLICY

IECLD’s cancellation process is simple and easy. Simply contact hello@iecld.com to tell us you want to end your contract. A 14-day notice period will then apply, over which you'll need to continue paying for services.

When you wish to cancel, we will action the request promptly, and with a view to making the cancellation process as smooth as possible.

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In all cases, when a cancellation request is raised, we will investigate the reasons and identify if any extra support can be offered, in order to resolve the cause of the cancellation request.

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When you've cancelled you will be asked to complete a voluntary feedback survey. The results of this will be analysed regularly to highlight areas in which we can improve.

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It is possible, when requesting cancellation, to request change your coaching package. This option must be requested at the time of cancellation.

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You can request cancellation by calling or emailing IECLD customer services at +44 (0) 115 888 0551. This is available from Monday-Friday 8am-5pm. Alternatively, e-mail our customer services via hello@iecld.com

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Once the 14-day notice period has ended you will receive the applicable refund amount, less any applicable cancellation charges. Please e-mail customer services at hello@iecld.com to enquire about cancellation charges (if applicable).

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PROPHET Profiling products require a full in-depth questionnaire to be completed. These reports are tailored and personalised reports that cannot be refunded or cancelled once purchased.